Question 1

What is a QR code and why do I need one?

Accepted Answer

A QR code (Quick Response code) is a two-dimensional barcode designed to store information in a matrix format. Developed by Denso Wave in 1994, QR codes add a digital layer to products, printed materials, and experiences by seamlessly connecting the online and offline worlds. They offer a fast and cost-effective way for both businesses and individuals to share information, links, contact details, and more.

Question 2

What is the difference between static and dynamic QR codes?

Accepted Answer

Static QR codes are typically generated using free online tools. They feature a simple, dense design and remain unchangeable once created or printed, lacking additional functionalities like tracking and security features. You can create an unlimited number of free static QR codes that never expire. In contrast, dynamic QR codes offer greater flexibility—their destination links can be updated even after printing, making them highly adaptable for marketing purposes. Dynamic QR codes come equipped with tracking capabilities, enabling you to monitor scan counts, timestamps, geographic locations, and device types. Once a static QR code is generated, it cannot be converted into a dynamic QR code, as they are fundamentally different technologies.

Question 3

Can I create dynamic QR codes for free?

Accepted Answer

Yes, you can create dynamic QR codes with a logo at no charge using QRKIT. By signing up for the free version, you are entitled to generate one dynamic QR code, supporting up to 100 total scans per month.

Question 4

Do QR codes expire?

Accepted Answer

No, our static QR codes do not expire and will work indefinitely. Dynamic QR codes are tied to your subscription plan, so they remain active as long as your account subscription is active. Additionally, dynamic QR codes on the Plus plan and above include an optional expiry feature—you can set specific date ranges or scan limits to manage accessibility exactly how you want.

Question 5

How do I scan a QR code?

Accepted Answer

Most modern smartphones have a built-in QR code scanner in their camera app. For iPhones running iOS 11 or later, the built-in camera app automatically detects QR codes, and most new Android devices offer a similar feature. Simply open your camera app and point it at the QR code. If your phone doesn't have a built-in scanner, you can use our QR Code Scanner tool, which also works if the QR code is already on your phone.

Question 6

My QR code isn't working. What should I check?

Accepted Answer

If your QR code isn't functioning properly, several factors could be responsible. First, verify that the destination URL is correct, as even a minor typo can disrupt its operation. Additionally, make sure the code is sufficiently large and displayed in an environment with proper lighting. Ensure there's adequate contrast between the QR code and its background for optimal scanning. For a comprehensive troubleshooting guide covering all potential issues and solutions, read our guide on why a QR code is not working.

Question 7

Can I transfer my existing QR codes from another platform to QRKIT?

Accepted Answer

Since your existing codes are hosted by another provider, moving to QRKIT will generate a new QR pattern. This means you will need to reprint your current batch of codes one last time. The benefit is that once you reprint them with our dynamic system, you will be set up forever—you can change the destination link as often as you like in the future without ever needing to print again. If you need to recreate a large batch at once, our Bulk Generator is available on the Plus plan and above.

Question 8

What file format should I use for my QR code - PNG or SVG?

Accepted Answer

SVG files are vector-based formats that are ideal for high-quality printing since they scale without any loss of clarity at any size. SVGs can be easily edited in design applications like Adobe Illustrator and InDesign. PNG files are best suited for online use and digital displays. While PNGs can be printed, they generally offer lower quality compared to SVGs. For the best flexibility, download your QR code in SVG format if you plan to print it or need to resize it frequently.

Question 9

How can I modify an existing QR code?

Accepted Answer

You can only edit dynamic QR codes. To update one, log into your Dashboard, find the QR code you want to edit, click the Options button, select 'Edit QR Code' from the dropdown menu, change the destination link, and save your changes.

Question 10

Can I change the dynamic QR code's design after generating and downloading it?

Accepted Answer

Yes, on a paid plan. Design is fully editable while you are creating a code, but changing the design of a code you have already saved requires the Starter plan or above. Log into your Dashboard, find the QR code you want to edit, click the Options button, select 'Edit QR Code' from the dropdown menu, update the design options, and save your changes.

Question 11

Can I resize my QR code?

Accepted Answer

Yes, you can resize your QR code. A saved code re-downloads from your dashboard as SVG, PNG, PDF, or EPS. SVG, PDF, and EPS are true vector formats, so they stay sharp at any size and are the right choice for printing. PNG is a fixed-resolution image: the Free plan caps PNG downloads at 1024px, while every paid plan goes up to 4096px.

Question 12

Can I replicate my QR code or make a duplicate QR code?

Accepted Answer

Yes, you can replicate your QR codes using the Duplicate QR Code feature. Simply access your Dashboard, select the desired dynamic QR code, click the Options button, select 'Duplicate' from the dropdown menu, and the new QR code will be created instantly.

Question 13

Can I delete a dynamic QR code?

Accepted Answer

Yes, you can delete a dynamic QR code. Log into your Dashboard, find the QR code you want to delete, click the Options button, select 'Delete' from the dropdown menu, and confirm the deletion. Deleted codes move to the Trash section of your dashboard, where you can restore them.

Question 14

Which colors should I avoid using in my QR code?

Accepted Answer

When customizing a QR code with colors and a logo, it's best to avoid light hues as they can be challenging for scanners to detect. For optimal readability and performance, choose darker colors for the QR code and use a white background to ensure a strong contrast.

Question 15

What is the best format for the logo inside a QR code?

Accepted Answer

When creating a QR code that includes a logo, it's essential to match the QR code's size with the scanning distance. For optimal scanning performance, ensure your logo is in a square format, as non-square logos might appear distorted. You can upload your logo as a PNG, JPG, or WEBP file.

Question 16

Can I save my QR code design as a template? And can I delete these templates later?

Accepted Answer

Yes, you can save your QR code design as a template for future use. If you no longer need a saved template, simply hover over it and click the "x" icon to delete it.

Question 17

How can I create a password-protected QR code?

Accepted Answer

Password protection is available on the Plus plan and above. Log into your Dashboard, find the dynamic QR code you want to protect, click the Password button, enter your desired password, and save the changes.

Question 18

How do I access a password-protected QR code?

Accepted Answer

When you scan a password-protected QR code, you'll be prompted to enter the password. Once you provide the correct password, you'll gain access to the embedded information or link.

Question 19

How do I access the data of my dynamic QR codes?

Accepted Answer

To review the analytics for your dynamic QR codes, follow these steps: Log in to your QRKIT account, navigate to the Dashboard, select the dynamic QR code you want to analyze, click the Analytics button, and view the performance metrics including total and unique scans over time, scan locations, device operating systems, and more.

Question 20

What is a vCard QR code?

Accepted Answer

A vCard QR code is a dynamic QR code designed to digitally store and share your contact information, effectively acting as a digital business card. It can be used on physical business cards, within email signatures, or even as a sticker on your phone. Additionally, you can share a vCard via email and update its details dynamically, ensuring your information stays current. All our vCard QR codes are dynamic, providing the most flexibility and benefits.

Question 21

Can I create a digital business card QR code?

Accepted Answer

Yes, you can easily generate a customized digital business card QR code using QRKIT's vCard QR solution. This tool offers pre-designed, professional templates that allow you to embed essential information such as the card owner's name, company details, contact information, address, a personal description, photo, and social media links.

Question 22

Can I make a File QR code for a PDF, JPEG, PNG, Word, or Excel document?

Accepted Answer

Yes, you can upload various file types to generate a corresponding File QR code. This includes QR codes for PDFs, Word documents, Excel spreadsheets, video files, and image files such as JPEGs or PNGs.

Question 23

Can I create a QR code for an MP3?

Accepted Answer

Yes, you can create an MP3 QR code. Select 'Audio' from the QR code types, upload your MP3 file, and generate your QR code instantly.

Question 24

Can I create a QR code for a Google Form?

Accepted Answer

Yes, you can generate a QR code for a Google Form by selecting "Google Form" from the top panel on our homepage. Simply enter your form's URL into the designated field and generate the QR code.

Question 25

How do I make a QR code for my restaurant menu?

Accepted Answer

Upload your file as a PDF, JPEG, or PNG and we host it behind a view-only page, so diners see it in the browser without downloading anything.

Question 26

What is included in the Free plan?

Accepted Answer

The Free plan includes 1 dynamic QR code with a total limit of 100 scans per month. You can also create unlimited static QR codes with no scan limits. The Free plan includes basic customization options and minimal QRKIT branding on scan pages — upgrade to any paid plan for a completely ad-free experience.

Question 27

Do you offer a free trial or money-back guarantee?

Accepted Answer

Instead of a trial, every account starts on the Free plan — no credit card required, and it never expires — so you can try QRKIT for as long as you like. When you upgrade, every paid plan is covered by a 15-day money-back guarantee: if it is not right for you, contact support within 15 days of your first payment and we refund it in full, no questions asked.

Question 28

How do your subscription plans work?

Accepted Answer

Our subscription plans give you access to a specific number of active QR codes. You can create, edit, delete, and manage these codes throughout your subscription period.

Question 29

Can I pay a monthly subscription for any plans?

Accepted Answer

Our subscription plans are structured with fixed billing cycles. The Starter and Plus plans are available on both monthly and annual bases, whereas the Pro and Ultra plans are billed annually.

Question 30

How many times can my dynamic QR be scanned?

Accepted Answer

Users can scan your dynamic QR codes without limit as long as you have an active paid subscription. If you have a free plan, there is a limit of 100 scans per month across all your dynamic QR codes.

Question 31

Is there a file size limit when creating a video QR code?

Accepted Answer

Yes, the file size limit depends on your plan. The Free plan supports uploads up to 2MB. The Starter, Plus, and Pro plans all support uploads up to 20MB, and you can upload files up to 60MB with the Ultra plan.

Question 32

How do I renew my plan with QRKIT?

Accepted Answer

To renew, log in to your account, navigate to Dashboard → Settings → Subscription tab, and click 'Manage Subscription' under Subscription Details. You can also enable auto-renewal from the same location to avoid any service interruptions.

Question 33

Will you charge automatically once my plan expires?

Accepted Answer

We offer an auto-renew option. To enable it, just add a payment method under the Subscription tab in your settings section.

Question 34

Can I upgrade or downgrade my account anytime and request for a refund?

Accepted Answer

Yes, you can change your subscription level at any time. Any remaining advance payment, calculated on a pro-rata basis, will be applied to extend the period of your new subscription. Refund requests are evaluated on a case-by-case basis.

Question 35

Can I cancel my subscription before it expires?

Accepted Answer

Yes. Go to Dashboard → Settings → Subscription tab and click 'Manage Subscription' to open the billing portal, then choose Cancel subscription. Cancelling stops the next renewal charge rather than cutting you off immediately—you keep your paid features until the end of the period you have already paid for, and your account moves to the Free plan after that.

Question 36

Do you keep my QR codes if my subscription expires?

Accepted Answer

Yes. If your plan expires, your account automatically switches to the Free plan, which includes 1 dynamic QR code and 100 scans per month. If you have more dynamic QR codes than the Free plan allows, the excess are paused oldest-first, so the most recent one stays live—paused codes are kept, not deleted, and they are restored if you upgrade again. Static QR codes are unaffected: their content is encoded in the printed pattern, so they keep scanning regardless of plan. Premium features are disabled while you are on the Free plan.

Question 37

How do I get an invoice?

Accepted Answer

To retrieve an invoice, go to your dashboard, click Settings, and then select the Subscription tab. Under Subscription Details, click the Invoices button. After being redirected to the payment portal, scroll down to the Invoice History section to access your invoices.

Question 38

Do you have phone support?

Accepted Answer

We do not offer phone support. We prioritize email support to ensure the most efficient and timely assistance for our customers, and our team typically responds within one business day. Please feel free to send us any inquiries via email.

Frequently Asked Questions

QR Code Types

Features

Use Cases

Resources